Support
How can we help?
Answers to the most common questions, and a form to reach the Shootik team.
Frequently asked questions
Why do I need to verify my age?
Shootik is for adults only. Didit handles the check in a few minutes (ID document and selfie): Shootik never keeps your photo or ID, only the result.
What is the “Verified identity” badge for?
It is granted automatically after the Didit check done at sign-up. It shows other members that the account belongs to a genuinely verified adult and adds trust points. Shootik keeps no photo or ID document.
What does Premium include?
For €5.99 a month, cancel anytime: swiping, messaging, casting calls, collaborations and reviews, profile links, full feed and profile boost. Browsing stays free.
Every feature is free during the beta. The site will become paid afterwards: you will be told in advance.
How do I cancel my subscription?
From “My account” → “Subscription” → “Cancel my subscription” (secure page by Verotel, our payment provider). Cancellation takes effect at the end of the paid period; you keep Premium until then.
Who can post a casting call?
Every member, whatever their account type. The people you're looking for apply from the casting page, and its author accepts or declines each application.
How do I report behaviour or content?
Use “Report” on the profile, post, message or casting call. Every report is reviewed by a person on the team, and you can also block the member.
How do I delete my account and data?
From “My account” → “Delete my account”. Your profile disappears immediately and your data is erased within 24 hours. You can download your data first.
Contact us
A member of the team replies by email, usually within 2 business days.
If you are in immediate danger, call 112. To report content or a member, use the “Report” button on the site: it's faster.